Shipping Information

We aim to ship orders placed before 1pm (UK time) the same afternoon, Monday to Friday (excluding UK Bank Holidays).

All orders are shipped with tracking, and some deliveries may require a signature on receipt.

We are happy to deliver to a business address if that is more convenient for you.

If your order includes a pre-order item, please note that your order will be dispatched in full once the pre-order item arrives. Pre-order products are always clearly marked on our website, so there won’t be any unexpected delays.

Delivered Pricing

We ship your order from our UK HQ 'DDP': delivered duty paid.This means no surprise fees or extra tariffs when your order arrives – everything is taken care of by What Katie Did, so the price you see is the 'delivered price'. Simple, transparent, and hassle-free – guaranteed.

Shipping Times 

  Service
Delivery Time Cost
United Kingdom

Standard (Royal Mail Tracked 48)
2-3 business days £4.50
United Kingdom Fedex
1-2 business days £7.99
EU Fedex
2- 4 business days
 £10.50
USA Fedex 2-5 business days $20.00
Australia & NZ Fedex 3-6 business days £18.00
Rest of World Fedex 3-6 business days £19.99

 Business days are Monday to Friday excluding UK Bank/Public holidays. 

From the UK to the World

We ship everything from our UK headquarters where we also answer your queries, shoot our products and even design them: everything is in house.

Delivered Pricing

We ship 'DDP' if you are outside the UK. There are no duties, tariffs or taxes to pay on receipt: guaranteed.

Shipping Partners

For UK customers we ship by Royal Mail 48, or Fedex.

For overseas customers we ship via Fedex.

Specific country info
UK

All orders are shipped from our Pangbourne, Berkshire HQ.

Standard shipping is by Royal Mail 48 which aims to deliver in 48 hours with the exception of postcodes: AB30-35, AB41-45, AB51-53, DD8-10, DG7-9, FK8, FK15-17, PH10-11, PH13-14, PH 17-18, TD15.
EU & Europe

EU: Prices include VAT. Orders over €150 are liable for import duty. This is shown on the checkout screen before you make your payment.

Europe: Any import duty will be shown on the checkout page before you make your payment.
USA and Canada

All prices on our website are 'delivered' prices and include duties and tariffs. There is noting extra to pay on receipt, guaranteed.
Australia and New Zealand

Both Australia and New Zealand have a very high de minimus (import duty threshold) so unless your order is over $900 AUD, or $1000 NZD, hooray, no duties.

If your order is over this amount any duties will be added at check out before you make any payment.
Rest of World

Any duties will be added at check out before you make any payment.

We currently ship to: Hong Kong SAR, Japan, Greenland and United Arab Emirates.

Frequently asked questions
Shipping Times

We’ll always send your order promptly, and most parcels arrive without a hitch.

Very occasionally, international shipments can be delayed in customs, which is unfortunately beyond our control, but this is rare.

Unfortunately this means that shipping times are not guaranteed and we are not liable for any delays.

Should your order be delayed in customs we automatically receive an email and are able to investigate and supply any information required.

Should you be out when an delivery is attempted you will receive an email with more information so please check your spam box if you don't receive it.
PO Boxes

We do not ship to PO Boxes as Fedex require a signature on delivery.
Returns

We offer refunds or returns for items returned within 30 days in as new condition with tags attached. All the info can be found below.

 Returns