Returns and Exchanges
To start your return, just click the button below.
Usually you have 30 days from receipt to send items back. We extend this over the festive season: anything purchased from 15th November can be returned up until 15th January.
Need a hand with sizing? We’re always happy to help – just get in touch.
Lingerie & Clothing
Returned lingerie must be unworn, unwashed, and retain all its labels and tags. Please try all underwear on over your own underwear
Hosiery
Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings or tights once they have been opened.
Returns Portal
When using our returns portal you have the choice of using our shipping partners or sending back using a method of your own choice. Full details in our FAQs.
Returns Label
Once you have raised a returns label you have two weeks to use it before it expires after which you will have to contact us to raise a new one.
Global Returns FAQs
UK Customers
Returns are made via Royal Mail. £3.99 will be deducted from your refund to cover the return shipping. You are also welcome to shop back using your own method or drop back to our warehouse in person.
We offer both returns and exchanges for UK customers. You can exchange for a different item and pay the difference in price on our returns portal.
EU Customers
Returns are made via Fedex. £10.50 will be deducted from your refund to cover the return shipping.
You are also welcome to shop back using your own method. If your order was over €150 and duties were paid we are unable to refund the duties unless you use our Fedex account as in turn, we are unable to claim them back. Please contact us to discuss if you think this might apply to you.
We only offer refunds for customers outside the UK.
USA Customers
Returns are made via Fedex. £15 will be deducted from your refund to cover the return shipping.
You are also welcome to shop back using your own method. However, in this case, if you choose to do so we will not be able to refund any duties or tariffs as they are linked to our Fedex account.
We only offer refunds for customers outside the UK.
US Studios and B2B
A restocking fee of 25% will be deducted for returns made by studios based in the US purchasing on our retail site.
Rest of World
Returns are made via Fedex. £19.99 will be deducted from your refund to cover the return shipping.
You are also welcome to shop back using your own method. However we are unable to issue refunds for duties if you choose to do so as they are linked to our Fedex account. Please contact us to discuss if you think this might apply to you.
We only offer refunds for customers outside the UK.
Return Queries?
The form below gets sent to our main email address: mailorder@whatkatiedid.com
Providing your phone number is optional.
It will help us if you can supply the order number you need assistance with.