Returns Policy: UK

We offer a no-nonsense returns policy of 30 days from receipt of your items. Return postage costs for exchanges and refunds are your responsibility.

Please note that we are only able to exchange for the same item in a different size. It is not possible to exchange for another item.  

Returns Policy: Overseas

We offer a no-nonsense returns policy of 60 days from receipt of your items. Return postage costs for exchanges and refunds are your responsibility.

Please note that we are only able to exchange for the same item in a different size. It is not possible to exchange for another item.

Lingerie Returns

Returned lingerie must be unworn, unwashed, and retain all its labels and tags. Please try all underwear on over your own underwear.

Hosiery Returns

Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings or tights once they have been opened.

Incorrect/Faulty Items

If you have received the the incorrect item please contact us at mailorder@whatkatiedid.com

Paperwork

You can find your returns form on the back of the delivery note enclosed with your order.

If you no longer have your delivery note, don't worry: simply send the items back to us at What Katie Did, Unit 8 The Old Mill, 61 Reading Road, Pangbourne, Berkshire, RG8 7HY UK. Please include your full name, address and email address.

 

How Long?

You will receive an email to let you know your return has been processed, please allow 7 working days.

 

Distance Selling Act

Underwear is exempt from the Consumer Contracts Regulations.

 

Queries & Sizing Advice

If you have any queries or would like sizing advice on your purchase please contact us at mailorder@whatkatiedid.com or call us on 0345 430 8743.

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