General FAQs

Your Order Confirmation

If you have any questions about your order you're in the right place!


Account Queries (Retail)

We moved to a new website platform on 1st December 2017. If your last order was before this date, you will have to set up a new account.

Alternatively you can check out as a guest.

If you have forgotten your password you can request to set up a new one. An email will be sent to the email address linked to your account. If no account is found, it means you have not set up an account with us yet.


Account Queries (Wholesale)

To see wholesale prices you do need to log in to your wholesale account.

It is not possible to use the same email address for both wholesale and retail accounts.

If you have any queries please contact us:


Gift Vouchers

We do not sell gift vouchers as credit card companies insist on having an expiry date of one year from purchase and we've found from experience that vouchers are often put in a safe place for some time!

We are happy to recommend pieces as a gift and have a generous returns policy should the item not be suitable.

General Mail Order Queries

For general delivery queries please check out the following pages:

Shipping Times.

Returns and Exchanges.

Contact Us

if you have any queries you can contact us by:


Telephone: 0345 430 8743.

We're available 9am-5pm Monday to Friday and 10am to 6pm on Saturdays.