We aim to ship orders placed before 1pm (UK time) the same afternoon (Monday to Friday, excluding UK Bank Holidays).
All orders are shipped with tracking so please note that your order might require a signature on receipt.
We are happy to deliver to a business address if that is more convenient for you.
Last order dates for Christmas Delivery
Please note that these are the dates recommended by our shipping partners with an extra day added for packing. Once the parcel has left our warehouse we have no control over any delays.
| UK Standard (Royal Mail 48) | Thursday 18th |
| UK Fedex | Monday 22nd |
| Outside the UK (Fedex) | Wednesday 17th |
Non Christmas Shipping Times
| Service | Delivery Time | Cost | ||
| United Kingdom |
Standard (Royal Mail Tracked 48) |
2-3 business days | £4.50 | |
| United Kingdom | Fedex | 1-2 business days | £7.99 | |
| EU | Fedex | 2- 4 business days |
£10.50 | |
| USA | Fedex | 2-5 business days | $20.00 | |
| Australia & NZ | Fedex | 3-6 business days | £19.99 | |
| Rest of World | Fedex | 3-6 business days | £19.99 |
Business days are Monday to Friday excluding UK Bank/Public holidays.
We ship all our pieces from the UK to:
USA and Canada
Australia and New Zealand
EU - Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Czechia.
Rest of World - For 'rest of world' countries duties are added at checkout, before you make any payment. Hong Kong SAR, Japan, Greenland, Iceland, United Arab Emirates, Vatican City, Liechtenstein, Norway, Switzerland, Andorra, Kosovo, Monaco, Sweden.
We ship everything from our UK headquarters where we also answer your queries, shoot our products and even design them: everything is in house.
We ship 'DDP' if you are outside the UK. There are no duties, tariffs or taxes to pay on receipt: guaranteed.
For UK customers we ship by Royal Mail 48, or Fedex.
For overseas customers we ship via Fedex.
We ship DDP (Delivered Duty Paid), which means no surprise fees or extra tariffs when your order arrives – everything is taken care of by What Katie Did, so the price you see is the final price you pay. Simple, transparent, and hassle-free – guaranteed.
We’ll always send your order promptly, and most parcels arrive without a hitch.
Very occasionally, international shipments can be delayed in customs, which is unfortunately beyond our control, but this is rare.
We do not ship to PO Boxes as Fedex require a signature on delivery.
We offer refunds or returns for items returned within 30 days in as new condition with tags attached. All the info can be found below.
If you need any clarification about our shipping please fill out the form below which goes to our main email address: mailorder@whatkatiedid.com
Filling out your phone number is optional.
