Returns and Exchanges
To start your return, just click the button below.
You have 30 days from receipt to send items back.
Need a hand with sizing? We're always happy to help – just get in touch.
Lingerie & Clothing
Returned lingerie must be unworn, unwashed, and retain all its labels and tags. Please try all underwear on over your own underwear.
Hosiery
Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings or tights once they have been opened.
Returns Portal
When using our returns portal you have the choice of using our shipping partners or sending back using a method of your own choice. Full details in our FAQs.
Returns Label
Once you have raised a returns label you have two weeks to use it before it expires, after which you will have to contact us to raise a new one.
US Customers
Due to ongoing US import tariffs, we're unable to reclaim the duties paid on returned orders.
For US customers, refunds are therefore subject to a £10 (approx $13.50) restocking fee.
However, we're delighted to offer store credit for the full value of your returned items, with no deductions. Credit notes never expire, so you can take your time selecting something you truly love.
Choosing store credit allows us to keep prices as fair as possible while continuing to create the beautifully made pieces you expect from us.
Thank you so much for your understanding and continued support — it truly means the world to our small, independent brand.