The form below gets sent to mailorder@whatkatiedid.com who can help with most queries including fitting.
Scroll to find commonly asked FAQs and full contact info.
FAQ
You can find measurements for each of our garments in the product description. The measurements are taken 'flat' by measuring the garment, and then, if applicable, stretched 'as worn'.
We've a couple of videos about how to check your bra size before ordering, as well as sister sizing (which means if you go up or down a band size, you also need to go down or up a cup size - for example the cups of a 32DD, 34D, 36C, 38B are all the same, it's just the band measurement that changes).
Our website shows UK and US sizes side by side.
We have a bra conversion chart which shows bra sizes converted from UK/US to EU, French/Spanish, Italian and Australian sizing.
At the bottom of the above page you'll find a conversion chart showing lingerie and dress sizes converted from UK to US/CA, EU, French/Spanish and Italian
Yes we are still shipping to the USA!
Info on shipping times and methods can be found by clicking the link below.
We ship everything from our HQ in the UK. Outside the UK we delivery DDP (duty paid). Any duties or taxes are calculated on the checkout page when you enter your shipping address and before you make any payment.
Tariffs depend on the country of manufacture and you can find this in each and every product description in the 'At a Glance' box.
Currently in order of lowest to highest:
UK (10%)
EU (15%)
Thailand (19%)
India (50%)
The tariffs are in addition to standard duty which most countries are used to paying when buying from outside their own country. The tariffs are a rather cheeky extra added by President Trump.
We ship everything from our HQ in the UK.
Info on shipping times and methods can be found by clicking the link below.
Outside the UK we delivery DDP (duty paid). Any duties or taxes are calculated on the checkout page when you enter your shipping address and before you make any payment.
Start a return, and read our returns policy here.
ReturnsA confirmation email is always sent to the email address you have supplied as soon as your order is complete.
If you don't receive one:
1. Check your spam folder
2. Check the spelling of your email address you used
3. Get in touch with us at
Tracking information was included in your shipping email. You can also contact us at mailorder@whatkatiedid.com for the latest information.
Contact Info
What Katie Did
Unit 8 The Old Mill,
61 Reading Road,
Pangbourne, Berkshire,
Rg8 7HY, UK
Phone number
UK: 0345 430 8743
USA: 1 877 221 2472
ROW: +44 118 9767676
Our office hours are 9am to 5pm Monday to Friday UK time.