It's Christmas!

Christmas Opening Hours

Our Mail Order Department is closed from noon Christmas Eve and reopens on Thursday 2nd January. All orders placed over this time will be shipped from 2nd January. Thank you for your patience.

Our London boutique is also closed until 2nd January.

vintage Christmas lingerie

Extended Returns

We understand Christmas is a busy time of year and you don't want to leave everything to the last minute. Orders placed after 15th November can be returned up until 15th January for UK customers and 31st January if you are overseas.

 

Last Order Dates

Our last order dates are those recommended by either Royal Mail or our Courier Company (DHL) and are not guaranteed. We advise you to leave a little more time for shipping if possible.

UK: noon Friday 20th December for Standard Delivery (via Royal Mail).

UK: noon Monday 23rd December for Courier Delivery (via DHL).

Overseas: (deadline noon GMT)

  • Monday, December 9for Asia, Far and Middle East
  • Wednesday, December 11for Eastern Europe (except Czech Republic, Poland and Slovakia)
  • Thursday, December 12 for New Zealand
  • Saturday, December 14 for the Czech Republic, Finland, Italy, Poland and Sweden
  • Monday, December 16 for Austria, Denmark, Germany, Iceland, Portugal, Netherlands, Norway, Slovakia, Switzerland and Spain
  • Monday December 16 for all overseas Courier including Canada and Australia
  • Wednesday, December 18 for Belgium, France, Ireland and Luxembourg

Please check the item/s you want to purchase are in stock before placing your order. We have live stock control on our site and you can see what is in stock at time of ordering under the product name on the main product page, and under the size when viewing your basket.

Gift Wrap

We offer a free gift wrap service. Just write 'gift wrap' in the comments box of your basket. We can include a hand written tag too if you would like one.

If you are sending something as a gift please request a 'gift receipt' and we'll enclose an invoice with no prices in with your order.

An exclusive What Katie Did Christmas Card (blank) is also included with all orders while stocks last. If you are sending an item as a gift and would like us to include a message please let us know in the comments box of your basket.

Gift Vouchers

We do not sell gift vouchers as credit card companies insist on having an expiry date of one year from purchase and we've found from experience that vouchers are often put in a safe place for some time!

We are happy to recommend pieces as a gift and have a generous returns policy should the item not be suitable.

 

Contact Us

if you have any queries you can contact us by:

email: mailorder@whatkatiedid.com 

Telephone: 0345 430 8743.

We're available 9am-5pm Monday to Friday and 10am to 6pm on Saturdays.

YOU'RE INVITED TO JOIN CLUB WHAT KATIE DID