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Everything you buy from What Katie Did will be delivered promptly, and packaged discreetly. We do everything we can to ensure the swift, safe arrival of your order.

 Shipping Times Standard shipping: most orders are delivered in 2-4 business days (6-12 business days for Alaska, Hawaii, APO/FPO addresses).

Expedited shipping: please allow 2-3 business days (slightly longer for Alaska, Hawaii, APO/FPO addresses). All delivery times shown are estimated and not guaranteed.

Shipping Costs Standard shipping: small orders (under $100) $6, standard order (over $100) $10. Expedited: $27.50. Sales Tax Sales tax will be added to orders shipped to addresses within California

Everything you buy from What Katie Did will be delivered promptly, and packaged discreetly. We do everything we can to ensure the swift, safe arrival of your order.

Shipping Times: Standard shipping by UPS Priority: approximately 2/3 business days for most areas. Allow a little longer for Alaska, Hawaii and APO/FPO addresses. Please note that shipping times are not guaranteed.

Expedited by USPS: please allow 2-3 business days (slightly longer for Alaska, Hawaii, APF/FPO addresses).

We know that shopping online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of our 'Design Your Own Corset' corsets.

In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order. We are here to help!

Time frame: You have a whole month to make your mind up, as our standard returns period is a generous 30 days from receipt of your items. Returns form Please read the returns form on the back of your invoice before trying on lingerie to see our full terms and conditions.

We guarantee shopping at What Katie Did is completely safe, as we are fully PCI compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a global security standard set by the PCI Security Standards Council to protect anyone who makes purchases using credit or debit cards.

We also take the privacy of your sensitive data very seriously, using advanced security technology known as SSL (secure socket layers) to protect and encrypt your personal details. In layman's terms, you'll see when you're entering a secure part of a site by the way the 'http' of the address bar changes to 'https', and by the appearance of a little padlock symbol in the bottom bar of your browser. You will see these changes on any part of our website that requires entry of personal data.

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London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:


What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY


Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881