We've tried to make our website as easy to use as possible. If you do have any problems here are some frequently asked questions:
Our websites have live stock control. Should an item be out of stock you can see when it is due to arrive, or if the item is to order only. Should you order an item, and the delivery date changes, then you will receive an email with the new expected date. If you do need something for a particular date please contact us (firstname.lastname@example.org) and we'll do our best to help.
Our US site only ships to US addresses. If you are shipping outside the US, please change your country using the flag at the top of the screen.
Our lingerie is shipped from our Los Angeles warehouse and sales tax will be added to all orders shipped within California when checking out.
Yes! We don't even have access to your credit card details but instead have chosen to use Worldpay Global Payments, Amazon and PayPal to process your card payments online.
You can check out using your credit or debit card, Paypal or Amazon.
You can also order by telephone on 1 877 221 2472 (11am to 7pm Monday to Saturday PST).
Go to 'View Basket' in top right hand corner of the screen (top left on the mobile version of our site). This page will show you what is in your shopping basket. To amend something please change the quantity in the box and press update basket.
User accounts are optional, but should you choose to set one up, every purchase will add up to give you points towards reward vouchers. By saving most of your details it will also make checking out quicker in future.
If you do not want to set up an account then you can use the 'guest' checkout button. If you do place an order we don't automatically set up an account for you, so if you don't set up an account you will continue to use the guest checkout on your next order.
When you place an order you might get a declined/cancelled notice instead of a confirmation number. The declined notice means that your card has either been declined, the cvv number you've given is wrong, or more probably, that the billing address you've provided does not match the address that your bank has on record for you. We take security very seriously and cannot process orders unless we have full credit card holder details to check.
After checking out you will see a final page on our website with your order number and details. This will be followed by an email confirming your order. If you do not see a final page, or receive an email, please contact us (email@example.com) before re-placing your order so we can check for technical gremlins.
An email will be sent to you as soon as your order has been shipped so please keep an eye out for it. If you do return an item to us, you will also receive an email to let you know it has been processed.
You can also track your order (and return) by going to My Order/Returns Status in the top menu. If this doesn't help please contact firstname.lastname@example.org (1 877 221 2472 11am to 7pm Monday to Saturday PST) who will be able to help.
Your email preferences can be changed by logging into your account at the top of the page. If you do have any problems, please contact me (email@example.com) and I'll ensure you're unsubscribed in a jiffy.