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Shopping Information

All the ordering information you need should be found on this page, or the links above (or below if you are on the mobile version of our site). If you are still unsure and would like to contact us prior to placing an order online, or have any queries we will be happy to help.

Please note that we ship from the UK and any lingerie you want to return will have to be shipped back to our UK address.

All of the information you need can be found on our website. It is generally much faster to look up the answer yourself than wait for a reply by email.

The first place to look is under the 'Service' category at the bottom of the page.

Shopping info: includes Shipping and Returns Information. One of our commonest FAQs is how to return items, all the information can be found here, and on the back of the invoice enclosed with your order. You do not need to contact us before making a return, unless you have a query regarding sizing.

Website FAQ: Answers questions you might have if you are visiting our site for the first time, have account or email newsletter queries.

Lingerie Sizing: Goes in to detail on how our lingerie is sized. Please refer to this before contacting us regarding sizing advice. Sizing information for individual products can be viewed by expanding the 'sizing' tab under each product description.

All About Corsets: Everything you need to know about our corsets, whether you are new to corsets or already wear one. This is essential reading if you are thinking about investing in a corset.

Stocking Sizing: How to order the right stocking size for you.

What Katie Did blog

Blog: We also have a wealth of information on our blog, with video tutorials and guides on everything from how to put on a bullet bra or corset, to caring for stockings.

We are a small company and if you call us you will be talking to someone who knows our products inside and out. If you have any queries or would like to order by telephone please call us on +44 118 976 7676. Your calls will be taken by head office 9am to 5.00pm Monday to Friday, at weekends they will be directed to our London boutique which is open 10am to 6pm on Saturday.

You can also contact us by livechat 9am-5pm and 7pm-3am weekdays and 10am to 6pm and 7pm to 3am Saturdays. Our Los Angeles team cover the nightshift and can offer product advice but won't be able to help with orders.

Mail order email: mailorder@whatkatiedid.com for order and product queries. We aim to respond to emails within 24 hours during week days.
Mail order telephone:  +44 118 9767676.
Mail Order Address: What Katie Did, Unit 8, The Old Mill, 61 Reading Road, Pangbourne, Berkshire, RG8 7HY. It is possible to collect items from this address by prior arrangement, but we don't have a showroom or changing rooms.

London Boutique: 26 Portobello Green, 281 Portobello Road, London W10 5TZ.
London Boutique telephone: +44 0345 430 8943.
London Boutique email: londonboutique@whatkatiedid.com

We have two levels of postage – Small order, which applies to all orders under €60 and Standard Order.

Europe Small order (under €60) €3.50, Standard order (over €60) €7.00. Courier order €20.00 (Courier delivery within 5 days of order).

We only deliver to the following European countries by courier at a flat fee of €60: Russia, Ukraine, Belarus, Kazakhstan, Serbia, Georgia, Moldova, Albania, Macadonia, Turkey, Montenegro, Azerbaijan, Malta, San Marino and Vatican City.

Orders placed before 2pm (UK time) are mailed the same afternoon (Monday to Friday). Please note that your order might require a signature on receipt. We are happy to deliver to a work address if that is more convenient for you.

Shipping to Europe takes 3-7 working days.

Most of our parcels are delivered by post. If you are not at home, they will leave a card and take the parcel back to your local postal delivery office for you to then collect in person or phone to arrange re-delivery. Please note that if you order a large item, such as a corset, it will be sent by Recorded Delivery and will require a signature. We are quite happy to send items to a alternative address, such as a workplace, but do still require the billing address of your credit card to process your order.

Orders shipped to addresses in the EU will incur no futher taxes. Countries outside the EU might be liable for import duties which are payable on receipt. Countries liable for import duty are: Russia, Ukraine, Norway, Belarus, Kazakhstan, Serbia, Georgia, Croatia, Bosnia and Herzegovina, Switzerland, Moldova, Albania, Macadonia, Turkey, Montenegro, Azerbaijan, Andorra, Liechtenstein, San Marino, Monaco and Vatican City.

We offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of 'Design Your Own Corset' corsets.

In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order.

You have a whole month to make your mind up, as our standard returns period is a generous 30 days from receipt of your items. We extend this period at Christmas and any orders placed from 1st November can be returned up until 31st January.

On the back of your invoice is a returns form, which makes it simple for us to process returned items. But, if you no longer have your form, don't worry - simply send the items back to us at What Katie Did, Unit 8, The Old Mill, 61 Reading Road, Pangbourne, Berkshire RG8 7HY; including your full name, address and telephone or email address.

Until you're sure, don't take your lingerie for a night out on the town! All items must be returned in as-new condition. This means lingerie must be unworn, unwashed, and retain all its labels and tags. Please keep your own briefs on when trying on knickers and panty girdles! Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings, hold ups or tights once they have been opened. If you have opened your stockings or tights and are not happy with your purchase, please let us know and we will do our best to help.

Please take utmost care when repacking your returned items, to avoid unnecessary damage or creasing. We are unfortunately unable to issue refunds to a third party, only to the card that was originally used.

As soon as we receive your returned items we will process your request and either credit your account or dispatch a replacement order.  Please return any items promptly, using a prepaid, insured, traceable method; ensuring you mark your package clearly as 'returned goods' to avoid delays at Customs. Please retain your shipping documentation, so that we can still exchange or refund in the unlikely event of items being lost in transit.

Any corset that you can buy directly from our website, boutique or mail order catalogue is able to be refunded or exchanged without question. This applies to all of our standard corsets, even if it's showing as out of stock or 'to order only'. If it is off-the-peg, then it can be returned for a refund or exchange.

If you order one of our 'Design Your Own Corsets' which are made to your specifications we only offer one exchange or a credit note that can be used to purchase other items from What Katie Did.

Underwear is exempt from the Consumer Contracts Regulations.

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London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:

What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY

Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881