All of the information you need can be found on our website. It is generally much faster to look up the answer yourself than wait for a reply by email.
The first place to look is under the 'Service' category at the bottom of the page.
Shopping info: includes Shipping and Returns Information. One of our commonest FAQs is how to return items, all the information can be found here, and on the back of the invoice enclosed with your order. You do not need to contact us before making a return, unless you have a query regarding sizing.
Website FAQ: Answers questions you might have if you are visiting our site for the first time, have account or email newsletter queries.
Lingerie Sizing: Goes in to detail on how our lingerie is sized. Please refer to this before contacting us regarding sizing advice. Sizing information for individual products can be viewed by expanding the 'sizing' tab under each product description.
All About Corsets: Everything you need to know about our corsets, whether you are new to corsets or already wear one. This is essential reading if you are thinking about investing in a corset.
Stocking Sizing: How to order the right stocking size for you.
Livechat: 'Chat Now' button below and bottom right of page. Our livechat feature is great if you have a sizing or order query. We're available 9am to 5pm before our LA office take over the night shift, 7pm to 3am weekdays, and 10am to 6pm with LA taking over from 7pm to 3am on Saturdays.
What Katie Did is a small company so whoever answers the telephone should be able to assist you. However, if you have a specific query here's a list of contacts. Please note that What Katie Did is an English company and our telephone operators only speak English.
General Queries: +44 118 976 7676 firstname.lastname@example.org
Order Information: +44 118 976 7676 email@example.com
Returns: Our returns are processed daily. Once we have received your return you will be sent an automated email: +44 118 976 7676 firstname.lastname@example.org
Wholesale: +44 118 976 7676 email@example.com
London Boutique: +44 118 976 7676 firstname.lastname@example.org
Press: Same day call ins from our London boutique: Rachel +44 118 976 7676 email@example.com
Blog: If you have a blog and would like to feature What Katie Did please contact: Rachel +44 118 976 7676 firstname.lastname@example.org
Accounts: +44 118 976 7676 : email@example.com
Exhibitions & Events: Richard +44 118 976 7676 firstname.lastname@example.org
Advertising: Email only email@example.com
Our head office (mail order only) is based at: What Katie Did, Unit 8 The Old Mill, 61 Reading Road, Pangbourne, Berkshire RG8 7HY, UK. Telephone +44 118 976 7676 .
Our boutique is based at: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ, UK. Telephone +44 208 969 3471.