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Contact

We've tried to include as much information as possible on our website so you can find the answer without having to wait for us. The first place to look is under the 'Service' category at the bottom of the page.

Shopping info: includes Shipping and Returns Information. One of our commonest FAQs is how to return items, all the information can be found here, and on the back of the invoice enclosed with your order. You do not need to contact us before making a return, unless you have a query regarding sizing.

Website FAQ: Answers questions you might have if you are visiting our site for the first time, have account or email newsletter queries.

Lingerie Sizing: Goes in to detail on how our lingerie is sized. Please refer to this before contacting us regarding sizing advice. Sizing information for individual products can be viewed by expanding the 'sizing' tab under each product description.

All About Corsets: Everything you need to know about our corsets, whether you are new to corsets or already wear one. This is essential reading if you are thinking about investing in a corset.

Stocking Sizing: How to order the right stocking size for you.

What Katie Did blog

Blog: We also have a wealth of information on our blog, with video tutorials and guides on everything from how to put on a bullet bra or corset, to caring for stockings.

 

What Katie Did is a small company so whoever answers the telephone should be able to assist you. However, if you have a specific query here's a list of contacts. Please note that What Katie Did is an English company and our telephone operators only speak English.

General Queries:  +44 118 976 7676 mailorder@whatkatiedid.com

Order Information:  +44 118 976 7676 mailorder@whatkatiedid.com

Returns: Our returns are processed daily. Once we have received your return you will be sent an automated email:  +44 118 976 7676 returns@whatkatiedid.com

Wholesale:  +44 118 976 7676  wholesale@whatkatiedid.com

London Boutique: +44 118 976 7676 londonboutique@whatkatiedid.com

Press: Same day call ins from our London boutique: Rachel +44 118 976 7676 press@whatkatiedid.com

Blog: If you have a blog and would like to feature What Katie Did please contact: Rachel +44 118 976 7676 press@whatkatiedid.com

Accounts: +44 118 976 7676 :  accounts@whatkatiedid.com

Exhibitions & Events: Richard +44 118 976 7676 richard@whatkatiedid.com

Advertising: Email only richard@whatkatiedid.com

Our head office (mail order only) is based at: What Katie Did, Unit 8 The Old Mill, 61 Reading Road, Pangbourne, Berkshire RG8 7HY, UK. Telephone +44 118 976 7676 .

Our boutique is based at: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ, UK. Telephone +44 208 969 3471.


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London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:


What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY


Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881