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Information

We have various delivery options depending on how urgently you want your new lingerie:

Germany Small order (under €60) €3.50, Standard order (over €60) €7.00. Courier order (€20.00 - Courier delivery of in stock items within 3 days of order).

 

Everything you buy from What Katie Did will be delivered promptly, and packaged discreetly. Orders placed before 2pm (UK time) will be mailed the same day (Monday to Friday) so you will be opening your parcel very soon!

Please note that orders might need a signature on receipt. We are happy to mail to a work address is that is easier for you.

Delivery times

Orders to Germany take 3-7 working days.

We know that shopping online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of our 'Design Your Own Corset' corsets.

In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order. We are here to help!

Time frame You have a whole month to make your mind up, as our standard returns period is a generous 6 weeks from receipt of your items.

Returns form Please read the returns form on the back of your invoice before trying on lingerie to see our full terms and conditions.

Your privacy is very important to us. We do not send unsolicited mail either via email or by post. In addition we will never sell or give your details to any other company.

All information collected is through the ordering/registration process and is in accordance with the Data Protection Act 1998 (our Data Protection number is PZ8799892).

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London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:


What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY


Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881