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Shopping Information

All the ordering information you need should be found on this page, or the links above (or below if you are on the mobile version of our site). If you are still unsure and would like to contact us prior to placing an order online, or have any queries we will be happy to help.

All of the information you need can be found on our website. It is generally much faster to look up the answer yourself than wait for a reply by email.

The first place to look is under the 'Service' category at the bottom of the page.

Shopping info: includes Shipping and Returns Information. One of our commonest FAQs is how to return items, all the information can be found here, and on the back of the invoice enclosed with your order. You do not need to contact us before making a return, unless you have a query regarding sizing.

Website FAQ: Answers questions you might have if you are visiting our site for the first time, have account or email newsletter queries.

Lingerie Sizing: Goes in to detail on how our lingerie is sized. Please refer to this before contacting us regarding sizing advice. Sizing information for individual products can be viewed by expanding the 'sizing' tab under each product description.

All About Corsets: Everything you need to know about our corsets, whether you are new to corsets or already wear one. This is essential reading if you are thinking about investing in a corset.

Stocking Sizing: How to order the right stocking size for you.

What Katie Did blog

Blog: We also have a wealth of information on our blog, with video tutorials and guides on everything from how to put on a bullet bra or corset, to caring for stockings.

We are a small company and if you call us you will be talking to someone who knows our products inside and out. If you have any queries or would like to order by telephone please call us toll-free on 1-877-221-2472 (11am to 7pm Monday to Saturday)

You can also contact us via livechat 1am to 9am and  11am to 7pm PST Monday to Saturday. Our London team covers the early shift!

Mail order: homeshopping@whatkatiedid.com for order and product queries. We aim to respond to emails within 24 hours.

Mail order telephone: 1-877-221-2472

Mail Order Returns Address: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505

We aim to ship orders placed before noon (PST) the same afternoon. All items (with the exception of our Hollywood Mules) are shipped USPS Priority and you will receive tracking information as soon as your order is shipped.

Standard shipping: Small orders: (under $100) $6, Standard order: (over $100) $10.00. Expedited: $27.50.

Standard shipping: most orders are delivered in 2-4 business days (6-12 business days for Alaska, Hawaii, APO/FPO addresses).

Expedited shipping: please allow 2-3 business days (longer for Alaska, Hawaii, APO/FPO addresses).

All delivery times shown are estimated and not guaranteed.

Orders are shipped from our BurbankHQ. Sales tax will be added to orders shipped to a Californian address.

We offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of 'Design Your Own Corset' corsets.

In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order.

You have a whole month to make your mind up, as our standard returns period is a generous 30 days from receipt of your items. We extend this period at Christmas and any orders placed from 1st November can be returned up until 31st January.

On the back of your invoice is a returns form, which makes it simple for us to process returned items. But, if you no longer have your form, don't worry - simply send the items back to us at What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505; including your full name, address and telephone or email address.

Until you're sure, don't take your lingerie for a night out on the town! All items must be returned in as-new condition. This means lingerie must be unworn, unwashed, and retain all its labels and tags. Please keep your own briefs on when trying on panties and panty girdles! Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings or pantyhose once they have been opened. If you have opened your stockings or pantyhose and are not happy with your purchase, please let us know and we will do our best to help.

Please take utmost care when repacking your returned items, to avoid unnecessary damage or creasing. We are unfortunately unable to issue refunds to a third party, only to the card that was originally used.

As soon as we receive your returned items we will process your request and either credit your account or dispatch a replacement order. Please fill in the form on the reverse of your invoice and enclose with your return. We understand that items can occasionally be lost during transit. It is advisable to purchase a certificate of mailing from the USPS when you post your return, so that we can complete your request in the event of items being going missing. You should keep this certificate in a safe place until you have received your refund or replacement.

Any corset that you can buy directly from our website, boutique or mail order catalogue is able to be refunded or exchanged without question. This applies to all of our standard corsets, even if it's showing as out of stock or 'to order only'. If it is off-the-peg, then it can be returned for a refund or exchange.

If you order one of our 'Design Your Own Corsets' which are made to your specifications it cannot be returned for a refund or exchange. You will have to tick a box before ordering to state that you understand these terms.

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London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:

What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY

Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881