All credit card numbers are encrypted by 128 bit security using SSL which, in plain English, means that the all important padlock appears at the bottom of your screen when you enter your credit card number. Or it does if you're using a PC.

We have our own credit card merchant facilities and your credit card statement will show 'What Katie Did'. We applied for our own merchant facilities as it means that your credit card details are not given to any third party and also allows us to charge your card when your goods are mailed as opposed to when you place your order.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Please note that your cookies need to be enabled to use this site. If you are not happy using cookies then please refer to our Offline Ordering page for alternative payment methods.

If you are happier ordering by phone or fax you can reach us on 0845 430 8743 between 9am and 5pm Monday to Friday, or contact us for a mail order brochure. Your privacy is very important to us. We do not send unsolicited mail either via email or by post. On the order page you are given the option to opt out of our mailing list. In addition we will never sell or give your details to any other company.

All information collected is through the ordering/registration process and is in accordance with the Data Protection Act 1998 (our Data Protection number is PZ8799892). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

The type of information we will collect about you includes: your name, address, phone number (if given), email address and credit/debit card details (if paying by card).

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.