We offer a no nonsense refund or exchange policy for all of our goods returned in as new condition (i.e., unworn or in the case of hosiery, unopened), with the exception of demi couture corsets. Unfortunately, due to the delicate nature of hosiery we are unable to exchange or refund any stockings, hold ups or tights once they have been opened. If you are unhappy with your order in any way please let us know, even if you have opened the packet as we may be able to help.

Firstly, let us define a demi couture corset: if you can find the corset you like on our website or in our boutique, put it in a shopping basket and purchase it, then it is not demi couture. You can return it for a refund or an exchange like the rest of our products. It doesn't matter if the corset is out of stock or to order only - if you can put it in your shopping basket you can return it no questions asked!

Our demi couture corsets are corsets that you have made an amendment on, contacted us for a quote and asked us to make up just for you. Say you'd like our Sophia corset in cornflower blue but with a pink edge instead of the normal black - that's classed as demi couture.

As demi couture corsets are non returnable (unless faulty - in which case you are entitled to a full refund or an exchange: the choice is yours) we advise you only to order one if you are familiar with the shape and styling of our corsets.

Items should be returned within 30 days (or 6 weeks if you ordered from overseas).  We extend our returns period at Christmas and Valentine's Day. Any orders placed from 15th November can be returned up until 31st January, and any orders placed from 15th January can be returned up until 31st March.

Please obtain a Certificate or postage (available free from the Post Office) for all returns so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement.

Please send your return via a prepaid, insured, traceable method, marking your package clearly as 'returned goods' to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.

A returns form is enclosed with all orders. If you no longer have your returns form please send the items back including your full name, address and telephone/email address. Our address is: What Katie Did, Unit 7, The Old Mill, 61 Reading Road, Pangbourne, Berkshire RG8 7HY.