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Information

We have various delivery options depending on how urgently you want your new lingerie:

UK Small order (under £50) £2.50, Standard order (over £50) £4.00. We also offer next working day delivery for orders placed before 2pm: £6.50 (orders over £100 will automatically be upgraded to next day delivery at no extra cost). A Courier option is also available (useful if there's a postal strike) £6.50.

Europe Small order (under £50) £3.00, Standard order (over £50) £6.00. Courier order (EU countries only, not including Switzerland or Norway) £16.00 (Courier delivery of in stock items within 5 working days of order).

Rest of the World Small order (under £50) £6.50, Standard order (over £50) £15.00. We can also delivery by courier (Fedex) which costs £50. Orders from outside the European Union might be liable for duty, most duty levels are quite high but Scandinavia and Canada do have very low levels and probably will incur charges.

If your country is not listed on the drop down menu then we are only able to ship by courier at a cost of £50.

Everything you buy from What Katie Did will be delivered promptly, and packaged discreetly. Orders placed before 2pm (UK time) will be mailed the same day (Monday to Friday) so you might be opening your parcel tomorrow!

Please note that orders might need a signature on receipt. We are happy to mail to a work address is that is easier for you.

Delivery times

UK and Channel Islands customers: orders under £100 are sent by Royal Mail 1st Class which used to mean next day, but do please allow 2 to 3 working days just to be safe.

UK orders over £100: are either sent by Royal Mail Registered (next working day) or Courier (in the very rare case that your order is over 2kg: up to 2 working days)

UK mainland: if your order is under £100 you can upgrade to next working day when checking out

European customers: will receive their orders in 3 to 7 working days.

Rest of the world: delivery will generally take around 7 to 10 working days but can occasionally get held up in customs.

We know that shopping online can be tricky, so, we offer a no-nonsense returns policy, and will gladly offer you a refund or exchange on all our goods, with the exception of our 'Design Your Own Corset' corsets.

In the unlikely event of an item being faulty, we will reimburse the full cost of return postage. However, postage costs for exchanges and refunds of non-faulty goods are the responsibility of the customer, so please ensure you read our shopping guides or contact us with any questions before you order. We are here to help!

Time frame You have a whole month to make your mind up, as our standard returns period is a generous 30 days (6 weeks for oversea customers) from receipt of your items.

Returns form Please read the returns form on the back of your invoice before trying on lingerie to see our full terms and conditions.

Your privacy is very important to us. We do not send unsolicited mail either via email or by post. In addition we will never sell or give your details to any other company.

All information collected is through the ordering/registration process and is in accordance with the Data Protection Act 1998 (our Data Protection number is PZ8799892).

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London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 3420 W Magnolia Blvd, Burbank, California, 91505 USA
Tel: 1 877 221 2472 or 1 818 955 7710 (from outside US)

Head Office:


What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY


Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881

Looking for What Katie Did USA?

This is the UK website for What Katie Did. If you are looking for the US site we will gladly redirect you.