Checking status of orders/returns

If you have a What Katie Did user account you can check the status of your order/return by logging into your account by clicking here.

If you do not have a What Katie Did user account you can still check the status of your order/return, but you will need your email address and order number to do so.

Please note that by creating a user account at What Katie Did you will get a number of benefits such as the ability to view your order status, manage a wishlist, see your order history, have your checkout screen fields pre-filled out for you not to mention earning loyalty rewards on your orders. Click here to create your account if you do not already have one.

Checking status of orders/returns

Email address:

Order number:

Note: If this process does not work properly please contact us and we will endeavour to rectify the problem for you.

London Boutique: What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ
Tel: 0345 430 8943

Los Angeles Store: What Katie Did, 7970 1/2 Melrose Avenue, West Hollywood, California, 90046 USA
Tel: 1 877 221 2472 or 1 323 951 9622 (from outside US)

Head Office:

What Katie Did,
Unit 8 The Old Mill, 61 Reading Road,
Pangbourne, Berkshire, RG8 7HY

Tel: 0345 430 8743 or
+44 118 976 7676 (from outside UK)

Registered in England with company number: 05752881