1. Promotional discount vouchers cannot be used on our sale items as they're already heftily discounted. We do not reduce items any further than the starting sale price. Any left overs will find their way on to eBay where they generally get higher prices than on our sale page. If you are a member of Salon What Katie Did you will see your members price on screen.
2. We're so busy during the sale that it's not possible to take telephone orders for sale items. This isn't us being nasty, it's because we have to put your order through online, by which time someone else could have grabbed it.
3. In the first hours of our sale things are crazy. If you see something you like, but aren't sure, just grab it and put it in your basket. That will give you 20 minutes to make up your mind. If something you like isn't available in your size, then use the 'email me when back in stock' button and should it drop out of someone else's basket you'll be the first to know it's available again.
4. We have the same terms and conditions for our sale stock as our standard stock, so you can return it for a refund if it's not suitable. It's generally not possible to exchange for another size as stock sells out very quickly.