All of the information you need can be found on our website. It is generally much faster to look up the answer yourself than wait for a reply by email.
The first place to look is under the 'Service' category at the bottom of the page.
Shopping info: includes Shipping and Returns Information. One of our commonest FAQs is how to return items, all the information can be found here, and on the back of the invoice enclosed with your order. You do not need to contact us before making a return, unless you have a query regarding sizing.
Website FAQ: Answers questions you might have if you are visiting our site for the first time, have account or email newsletter queries.
Lingerie Sizing: Goes in to detail on how our lingerie is sized. Please refer to this before contacting us regarding sizing advice. Sizing information for individual products can be viewed by expanding the 'sizing' tab under each product description.
All About Corsets: Everything you need to know about our corsets, whether you are new to corsets or already wear one. This is essential reading if you are thinking about investing in a corset.
Stocking Sizing: How to order the right stocking size for you.
What Katie Did is a small company so whoever answers the telephone should be able to assist you. However, if you have a specific query here's a list of contacts.
Livechat: 'Chat Now' button below and bottom right of page. Our livechat feature is great if you have a sizing or order query. We're available 9am to 5pm before our LA office take over the night shift, 7pm to 3am weekdays, and 10am to 6pm with LA taking over from 7pm to 3am on Saturdays.
General Queries: 0345 430 8743 firstname.lastname@example.org
Order Information: Amy 0345 430 8743 email@example.com (you can also check the status of your order by using the order/returns status button a the top of the screen, even if you don't have an account).
Returns: Our returns are processed daily. Once we have received your return you will be sent an automated email: Amy 0345 430 8743 firstname.lastname@example.org
Wholesale: Daisy 0345 430 8743 email@example.com
Registered wholesale customers have access to our wholesale website so orders can be placed 24/7 irrespective of time zone. The site also has live stock control so you can see if the products you are ordering are available.
If you would like more information about becoming a stockist please email Daisy with the following information where applicable.
List of other brands carried
If you are purely a web based business we are only looking to take on exceptional established companies with a strong market presence. Stockists are expected to hold stock and must not conflict with any of our existing routes to market.
If you are planning on starting an internet business please give us a brief resume of your business plan and how you intend to promote it.
What Katie Did does not offer drop shipping and does not allow trading on eBay or Amazon.
London Boutique: 0345 430 8943 firstname.lastname@example.org
What Katie Did, 26 Portobello Green, 281 Portobello Road, London, W10 5TZ. Open Tuesday to Saturday 10am to 6pm.
What Katie Did Concession at Collectif, Spitalfields, London: 020 7247 5604
Collectif, 69 Brushfield Street, Old Spitalfield Market, London, E1 6AA. Open 10am to 6.30pm Monday to Sunday
Los Angeles Boutique: 323 951 9622 email@example.com
What Katie Did, 7970 1/2 Melrose Avenue, West Hollywood, 90046, California. Open 11am to 6pm Monday to Saturday.
London Press Office: Same day call ins from our London boutique: Rachel 0345 430 8943 firstname.lastname@example.org
Los Angeles Press Office: Ashleeta 323 951 9622 email@example.com
Blog: If you have a blog and would like to feature What Katie Did please contact: Rachel 0345 430 8943 firstname.lastname@example.org
What Katie Did, Unit 8 The Old Mill, 61 Reading Road, Pangbourne, Berkshire RG8 7HY. Telephone 0345 430 8743.
If you are in the Pangbourne area and would like to pick up some lingerie, you're more than welcome to pop into our head office as long as you give us a call first so we can ensure we have everything ready for you to collect.